Frequently Asked Questions (FAQs)
📦 01. The Order
Q: When will I receive my order?
A: When you place your order, an estimated shipping date is shown on the product page. The same delivery time will be confirmed again in your order confirmation. The shipping date will not change after placing the order.
Q: I now see a longer delivery time for part of my order. Can I cancel it?
A: Yes, if you notice a longer delivery time than expected, you can cancel the affected item(s) before shipment. Please contact our customer service. Once canceled, the refund will reflect in your bank account within 2 working days. Note: If the item has already been shipped, cancellation is no longer possible.
Q: When will I receive the invoice for my order?
A: Invoices are not sent automatically. You can download your invoice from your account on our website under the "My Orders" section.
🚚 02. Shipment
Q: How long does shipping take?
A: Orders are usually processed within 24–48 working hours and delivered within 5–7 business days. You’ll receive tracking details once your order is shipped.
Q: What if there is a delay in shipping?
A: If there’s an unexpected delay, you will be notified via email or phone. You can choose to wait or cancel the delayed item(s) before dispatch.
🔁 03. Returns, Exchanges & Complaints
Q: What is your return and exchange policy?
A: We follow a No Return, Only Exchange policy. Exchanges are allowed only for size-related issues, within 3 days of delivery, and only if the product is unused and in original condition.
Q: My product is damaged or I received the wrong item. What should I do?
A: Please contact our customer support with images within 24 hours of delivery. We will arrange for an exchange or replacement if the issue is verified.
Q: How do I raise a complaint?
A: You can reach out to us via our contact form or email. We aim to resolve all genuine concerns within 48 hours.